Order & Payments
After you have placed your order there may be a small window of opportunity to cancel or amend it before it goes into production. If you need to cancel or amend an order please contact our customer service team as soon as possible. We cannot guarantee we will be able to cancel your order but we will do our best to help.
Contact our customer service
Tel: 01728 666470
Monday to Thursday 9am - 5pm
After receiving your order, you will receive an order confirmation by email. If you do not receive an email within one working day of placing your order, please contact us immediately.
You can monitor the status of your order in your my account section at any time. You will also automatically receive a shipping email notification as soon as your products have been dispatched.
If you have a discount code, please apply on the checkout page before payment.
After receiving your order, you will receive an order confirmation by email. You can also monitor the status of your order in your my account section at any time.
If you have not received the confirmation email, please check your junk folder just in case, otherwise we have to assume that something went wrong and your order was not placed because of this. Our customer service team will be happy to help you check the current status of your payment.
Once your order has been dispatched, you will receive your invoice to the email provided. You can of course download this under the "orders" tab in your account section.
Simply choose the order, click view details, click on the link order status page where you will be directed to your order, where you can download your invoice.
Delivery & Returns
You can monitor the status of your order in your user account section at any time. You will also automatically receive a shipping notification by email as soon as your products have been dispatched. In this email you will also find the corresponding tracking number for tracking your package.
Our aim is to get your labels to you fast. All items, apart from made to order products, are in stock and will be dispatched the same day if ordered before 3pm weekdays, outreach destinations may incur an extra day.
Premium 24 Hour Delivery
We use either APC, DPD or a Royal Mail Tracked 24 service depending on the weight of your package. The moment your parcel has been dispatched, we will keep you advised with its progress via email and text message (if a mobile number is provided). We usually request a signature.Our Premium delivery is available to all UK postcodes from £4.25, however, if your order is over £50.00 then this is FREE.
UK customers pay just £1.99 for the 1st 40 sheets (Packs of 20) and 30p for subsequent sets to a maximum of 120 sheets. Please note, packages of value may require a signature, at our discretion. Our economy is either via a Royal Mail 48 large letter (up to 60 sheets) or a jiffy bag (up to 200 sheets). This service is aimed at 2-3 working days but sometimes can take longer.
AM deliveries Monday to Friday are available from just £9.99, if you place your order on a Friday and need them on Saturday, then there is an option for a Saturday delivery for just £9.99.
Delivery to Outreach Destinations
We use DPD for our courier services to outreach locations, but are usually a 2 working day service at a cost of £14.99.
Made To Order Delivery
Any made to order items we aim to dispatch within 48 hours, unless new tooling is involved which will delay this by an extra day or two.
In most cases yes, we guarantee that you will receive your orders as soon as possible. It is therefore possible that we send your orders in separate shipments if your products have been completed at different times. (made to order items)
Of course, you only pay the shipping costs once!
For items that are damaged, defective or not what you ordered, please contact us so we can best serve you and provide you with return instructions. Items that are made-to-order cannot be returned, unless they are faulty.
Please contact our customer services team.
Please call our customer service team right away.
Customer Accounts & Login
You can change your personal data at any time. To do this, you must log into your customer account. You can change your data under my profile
No problem! You can request a new password at any time. Click on "Forgot your password" (link) under "My account" and then enter your email address. You will then receive an email with a link that you can use to reset your password. Click on Reset password in the email and then assign a new password. After you have assigned a new password, you can log in again as normal.
You can log in to Go2products under my account and register.
Registration has many advantages, such as:
- Track order status
- Request a quotation
- Easy reordering
- Management of multiple delivery addresses
- Access printing templates
When registering, you have to provide data such as your first name, last name and email address, as well as a password for yourself. After registration, you will receive a confirmation email from us and can then log into your account at any time.
Simply contact our customer service team who will gladly sort this for you.
The rewwards icon is in the left hand corner, click that and you will have to sign up to our website to gain rewards while you shop.
Simply click the rewards icon in the bottom left corner, or from your account section, click ways to redeem then simply redeem your points for pounds.
Every 100 points is worth £1
There are certain things you can do such as, like and share our facebook page, leave a verified review on trustpilot to gain extra points for money off your next order.