“Seller” means Go2Products Limited Company No. 10224237 and whose registered office is: Unit R1, Moat Park, Earl Soham, Suffolk, IP13 7SR. Contact Details are: Tel 01728 666470, Email: sales@go2products.co.uk. For clarification purposes only, Go2Products is a registered Trade Name and the brand primarily used for the Seller’s ecommerce business.

“Buyer” means the person or company who accepts the Seller’s Quotation for the sale of the Goods or whose Order for the Goods is accepted by the Seller.

“Goods” means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Terms.

“Order” means the Buyer’s acceptance of the Seller’s Quotation for the Goods or the order placed by the Seller for the Goods whether by means of the Seller’s catalogue or website which the Buyer accepts.

“Customised Products” means any products ordered by or supplied to the Buyer which have been either custom made or ordered from a third party or tailored to meet specific requirements stipulated by the Buyer.

“Non-Customised Products” means any products which are not Customised Products.

“Terms” means the standard terms of sale set out in this document and includes any special terms agreed in writing between the Seller and the Buyer. These Terms govern the sale of the Goods sold by the Seller to the Buyer named on the order form provided on the Seller’s website or catalogue and where the Goods are supplied as a result of the Buyer’s acceptance of the Quotation. The completed order form or Quotation together with the Terms constitute the entire and only agreement between the parties in relation to the sale of the Goods and comprises a legally binding contract between the parties.

Faulty Goods – In respect of our stock items, we will replace faulty goods supplied by Go2products or at our discretion refund the purchase price subject to the claim being made in writing and agreed by us. We will not be liable for any consequential damage or loss arising or said to arise from the use of any of our products. We should be advised within 7 days of receiving products of any faulty goods to be able to raise any refunds.

Prices – Prices quoted are cost prices excluding VAT. VAT is added and will be shown on the invoice. Errors and omissions excepted.

Damage or Loss in Transit – In the event of non-delivery/shortages we should be advised in writing within 3 days of the receipt of the invoice. In the case of damaged goods, the delivery note should be signed ‘DAMAGED’ and The Company notified in writing immediately.

Payment Terms – Credit accounts are available and are subject to the usual credit checks.

Specific Conditions of Sale – The title to ownership of the goods sold does not pass to the buyer until the seller has received payment in full for the goods.

I have read the terms of business set out here and agree to be bound by them.

·         Definitions In this agreement: “Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance. “Our Website” means the entire computing hardware and software installation that is or supports Our Website. “Goods and Services” means any of the goods and services we offer for sale on our website “Content” means information in any form published on our website by us or any third party with our consent.

Our contract with you

·         So far as the context allows, to you as a visitor to our Website; and in any event to you as a buyer or prospective buyer of our Goods.

·         Goods advertised may not be available.

·         We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase. That is when our contract is made. It is possible that the price may have increased from that posted on our website.

·         We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods and Services.

·         All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.

·         Delivery times are listed as a guide and as such do not form part of this agreement.

·         If we owe you money, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.

·         Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.

·         Price and Payment

·         You must pay us the full price of your order before we will send any part of it.

·         Banking charges by our receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

·         Any details given by us in relation to exchange rates are approximate only and may vary from time to time.

·         You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.

Personal Information

·         You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.

·         We will use our reasonable endeavors to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.

·         Deliveries will be made by the Carrier (for the UK this will normally be Royal Mail, DPD & APC, all international deliveries are via air mail letter) to the address stipulated in your order.

·         Taxes, duties and import restrictions .1 We have no knowledge of, and no responsibility for, the laws in your country of residence. .2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.

Goods returned

Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:

·         You must tell us you wish to cancel within 7 days of your receipt of the goods.

·         At our discretion, for goods that have not been made to order, we pay accept returns within 28 days and issue a credit note to the value of.

·         The Goods must be returned to us within 21 days of your telling us you wish to cancel; with both goods and all packaging in their original condition; securely wrapped; including our delivery slip; at your risk and cost.

·         After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned within 1 working day, or issue a credit voucher within 1 working day.

·         If you do not return the Goods to us, you are still liable to us for the cost.

·         We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

·         Any goods that are made to order, specifically for you, may not be returned.

·         We adhere to the UK distant selling regulation for all B2C sales. B2B sales wishing to return should email their intention within 7 days of delivery. Any approved B2B returns shall be offered a credit against future purchases, minus a restocking fee and shipping.

Content and Intellectual Property Rights

·         Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.

·         You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

·         You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

System Security

·         You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;

·         You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Website, or any software used on Our Website, and that you will not permit any other person to do so.

·         You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

·         Examples of violations are: accessing data unlawfully or without consent; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures; attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”; forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; taking any action in order to obtain services to which you are not entitled.

·         You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of: any violation of system security as set out above; your use of Our Website; any other breach or violation of this agreement by you; the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.


·         We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods and Services, at any time and without advance notice.

·         You are advised that Content may include technical inaccuracies or typographical errors.

·         We give no warranty and make no representation, express or implied, as to: the adequacy or appropriateness of the Goods and Services for your purpose; the truth of any information given on Our Website; any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose; compliance with any law; non-infringement of any right.

·         Our Website may contain links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

·         We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

·         In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

·         You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Contractual Limitation

·         Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.

Rights of third parties

·         Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.


·         If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No Waiver

·         No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

Dispute Resolution

·         In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.