At Go2Products Ltd, we’re committed to providing high-quality products and exceptional service.
If something isn’t right, we’ll make it right — quickly, fairly, and with zero hassle.
✅ 30-Day Print-Perfect Guarantee
If your labels don’t perform as expected, you’re protected by our 30-day money-back guarantee. We’ll happily replace or refund your order — whichever you prefer.
This policy is in addition to your statutory rights under UK law.
🏠 Your Right to Cancel (Consumer Contracts Regulations 2013)
If you purchase as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason. You then have a further 14 days to return the goods once you’ve notified us.
To exercise this right, simply email us at sales@go2products.co.uk with:
- Your name
- Order number
- Date of purchase
- Statement that you wish to cancel the contract
We’ll confirm receipt of your request and provide return instructions.
If you cancel within this legal period, we’ll refund the full purchase price, including the standard delivery cost, within 14 days of receiving the returned goods.
📦 Non-Faulty Returns (Change of Mind)
We also offer a 30-day goodwill return policy for your convenience. If you change your mind after 14 days but within 30 days of delivery:
- Items must be unused, unopened, and in resalable condition.
- You’ll be responsible for the return postage.
Once received and inspected, we’ll process your refund within 3–5 working days.
⚙️ Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us within 30 days of delivery. We’ll offer a replacement, repair, or full refund, in line with the Consumer Rights Act 2015.
In these cases, we’ll cover all return postage costs and arrange a prepaid return label or immediate replacement.
🚫 Exclusions
We can’t accept returns for:
- Items that have been opened or partially used (unless faulty)
- Custom-made or personalised products
- Products returned after 30 days without prior agreement
This does not affect your statutory rights.
💡 Our Promise
We believe in honest products and fair service. If something doesn’t meet your expectations, we’ll put it right — no fuss, no long forms, just genuine support.
📞 Need Help?
Contact our friendly UK team:
📧 sales@go2products.co.uk
📞 01728 666470
Monday–Thursday, 9am–5pm & Friday 9am-3pm